Refund Policy

Last updated: June 2026

1. Overview

At UptownCorps, we stand behind our products and services. We want you to be completely satisfied with your purchase. If you're not happy with your subscription or service, we offer a refund policy to ensure customer satisfaction.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Request made within 14 days of initial purchase or subscription start date
  • Service has not been extensively used (e.g., no campaigns executed, minimal lead generation activity)
  • Technical issues prevent proper use of the service that cannot be resolved
  • Service does not perform substantially as advertised

3. Non-Refundable Items

The following are non-refundable:

  • Campaigns that have been executed or partially executed
  • Services used beyond the 14-day refund window
  • Credits purchased and partially consumed
  • Professional services or custom implementations
  • Annual subscriptions that have been active for more than 30 days

4. Monthly vs Annual Subscriptions

Monthly Subscriptions:

Eligible for refund within 14 days of the subscription start date. After 14 days, the subscription continues as normal, but you may cancel anytime for future billing periods.

Annual Subscriptions:

Eligible for refund within 30 days of purchase. After 30 days, refunds are not available, but cancellation is permitted for future renewal periods.

5. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at info@uptowncorps.com
  2. Provide your order number and reason for the refund request
  3. Our team will review your request within 5 business days
  4. If approved, the refund will be processed to your original payment method within 7-10 business days

6. Stripe Chargeback Policy

If you initiate a chargeback through your credit card company or bank without attempting to resolve the issue with us first, we reserve the right to:

  • Suspend your account
  • Pursue legal action for fraudulent chargebacks
  • Report the chargeback to relevant authorities

7. Contact Us

For refund requests or questions about this policy, please contact us at info@uptowncorps.com